||Systems and Workflow
Advertising Agency Post
Adobe Creative Apps Global
Cloud Workflow & Systems
||New York, NY - Midtown Manhattan
||Major U.S. Global Advertising
of the world's leading architects of cutting edge digital content creation,
production support and post production workflow automation is seeking a
talented Systems & Workflow Engineer to work in one of the world's
largest, most creative and respected advertising agencies. This job
is open due to promotion.
||to six-figure base with
comprehensive benefits to start
||As a Systems and Workflow
Engineer you will be part of the centralized support and administration
team of workflow, server infrastructure and cloud services.
You will need strong technical
and interpersonal skills to work with a highly talented and friendly team
as well as being the escalation point for the first line client support
helpdesk teams providing systems administration and engineering assistance
to maintain the server environments.
You will work with a team
dedicated to providing a unique mixture of solutions oriented technical
support and customer service, resulting in maximum customer satisfaction.
This creative systems and workflow engineer should want career growth while
being mentored by some of the best talent in the industry.
Deliver engineering support
and systems maintenance in line with our good practice processes, customer
expectations and customer contract service level agreements.
Work as an integral member of
the engineering team to support the operation, troubleshooting, installation
or maintenance of the client’s servers, editing systems? ingest, media
management, playout, workflow, back up systems and network infrastructure.
Help implement video production
workflows that have been designed by the team and where necessary help
to optimize and/or meet the client’s business requirements.
Configure, develop, test and
implement appropriate software and hardware media solutions with your mentors,
focusing on the client requirement at all times.
Help define video workflows
with best practices in mind.
Help to manage and support our
system monitoring services across our client environments with a focus
on our client’s requirements and making sure that we are exceeding our
To help our team to proactively
monitor and report on the health of our clients’ technical environment
including the network LAN / WAN? cloud services? storage usage levels,
production systems and SAN hardware to ensure good day to day management
of the systems and to help identify and rectify issues before they impact
the user environment.
Provide diagnostics, fixes and
patching remotely, over the telephone, through our helpdesk systems or
on-site to optimize the configuration and performance of the networks and
Consult and collaborate with
our client support teams, which you will be part of to provide efficient
technical issue resolution, where necessary working with our subject matter
experts solve issues and problems.
Help to track, communicate and
resolution of engineering support issues in the Support Ticketing System.
Follow internal procedures to
document technical environments, procedures and good practice protocols
for our customers, updating documentation to reflect any changes.
Provide support to the team
deploying on-site customer solutions, demo / trial setup, operation and
Conduct daily inspections of
the video infrastructure.
Assist in RMA process for customers’
Provide customer feedback to
Be part of the team’s support
rota to provide 7 day, 9am 6pm support coverage 365 days a year.
Provide out of hours support
via mobile phone on a rota basis.
To provide first line application
and technical support to the video environment who are using Adobe Premiere,
FCP X and Avid and motion graphics workflows helping to make sure the facility
is maximizing its capability and ensuring that issues are resolved to enable
users to hit their production deadlines.
Working with your team to deliver
a high quality proactive support service with effective communication lines
with users, central escalated support team and Client’s operational team.
Look for continual improvement
and efficiency in the utilization of technology, workflows and associated
To provide timely and regular
communication with the central team to ensure that the firm is working
as one team for delivering support and projects to our clients.
With cross functional teams
help to plan, implement and support the piloting and testing of new technology,
creative platforms and workflows in the facility e.g. Adobe Premiere Pro,
and to ensure knowledge is captured to support any wider roll-out to the
client’s other facilities
To consistently utilize the
firm’s systems and resources to proactively look at ways to improve service
A minimum of 2 years of experience
supporting a multi-platform infrastructure environment. Windows Server,
Mac Server, Linux, Etc.
Have good knowledge in video
technical infrastructure and operations, incorporating the following hardware
and all associated software:
o Near Line Editing Systems
o Shared storage systems
o Backup services and
o Switches, hubs, cabling
plant and other network equipment.
o Routers, firewalls
and communications links
Worked in Production and Post
Digital desktop editing packages
specifically Adobe Creative Apps
Ability to troubleshoot IT related
problems and provide solutions
A person who enjoys an upbeat
and creative environment in a large multinational company.
A person who would enjoy some
domestic and or international travel if given the opportunity in the future.
Filcro Media Staffing
295 Madison Avenue &
New York, NY 10017
||This Page: http://www.filcro.com/Jobs-for-Systems-Workflow-Engineers.html
Alt Link: http://www.media-recruiters.com/#!workflow-systems-engineer/womyj
Why the search is open:
||Jobs in creative global
advertising agencies for Systems and Workflow Engineers for post production
using LAN, WAN and SAN technology for collaborative ADOBE workflow solutions